How has website navigation changed?

The new member website has a menu structure that allows easy navigation from one area of the website directly to any other area of the site.  You no longer have to navigate through all of the Golf pages to get golf information or through the Dining pages to get dining information.  
There is also a new Member Home area where most of the online services and modules are available for quick reference and selection.


What is my member number for registration?

In order to register you will need your Reynolds Lake Oconee Member Number, this is the 7-character/digit number that is used throughout the community.  If you have a Member Number that is shorter than 7 digits, you must add leading zeros to the number when registering. For example,  if your Member number is 1111, to create your account you need to log in as 0001111. 
Also, if you are a dependent or spouse you must add the letter suffix to your number when registering for the first time - for example 0001111A.


Does my user name have to be my Member Number?

No, when registering for your username, you will have the opportunity to change your username. 


When can I book my Tee Time?

Online tee times can be booked starting at 12:00 noon on the first day of the standard member booking window.  To book prior to noon on the first day of the booking window please call Reynolds Concierge.


What are Member Preferred Times?

These are a certain set of tee times set aside for members as a priority.  To view all available tee times for a specific course or courses choose all available options.  For example, to see all available times at Great Waters, choose both the “Great Waters Member Preferred” and the “Great Waters” options. 

Can I book Group Golf through the website?

No.  Group Golf bookings will still need to be made through the Reynolds Concierge.


Are the online booking modules going to replace Reynolds Concierge?

No.  The online modules are a supplemental service and an additional way to book both Club facilities and events and allow you to “self-serve” on reservations for dining, golf, and other events.   The Reynolds Concierge will continue to be available for personalized support.


Can I sync my personal calendar to various electronic devices?

Yes.  Most bookings will result in an email that will contain an .ics attachment that can be added to most electronic calendar programs.  You can also use the sync feature on the Club Calendar to sync your bookings.


If I book a fellow member onto a Tee Time, Court Booking or Event, will they be notified?

Yes.  If you add a fellow member to a booking they will receive an e-mail notification and the booking will be seen in their 'My Bookings' area located under their login.


I wanted to add a Member to a tee time but they don't come up in the search?

The Tee Time module checks the rights of a given Member against booking windows and course availability.  If a Member has a membership level which at that time precludes them from access, to book yet on a course or does not have rounds to play a given course at a given time, they will not show up as a Member option when booking.


Why can't we see the names of other players in Tee Times and Court Booking?

You cannot see names of other players to protect the privacy of members.


Are memberships restricted to a singular email address?

Each member, primary member, spouse, and other family members can all have their own email address on file and manage their own individual preferences in terms of e-mail notifications and club e-mails.  To maximize services with the Club, it is important that all members have a current e-mail address on file with the Membership Office.  

Also, it’s important to note that the e-mail used when registering for the website does not update or replace the official e-mail on  record that can only be set by the membership office or by the individual in the 'Edit my Profile' section of the Member Directory.


Can I remove myself from a booking made by another member?

You can cancel or remove yourself from any booking that is listed in your 'My Bookings' area.  If you are the original owner of a booking, you are able to edit and remove any parties.


How do non-member property owners access POA content?

Non-member property owners should contact the ROA department for set up of an account to access ROA areas of the website.

Why can’t I change a tee time that is not at my home course when it was an authorized booking?

Although you were granted playing privileges at courses that are not your home courses according to your membership level, the system prevents online changes to these times. You will need to call the Reynolds Concierge at 706-467-1111 to make changes.